Snippy Seat ("we," "us," "our") is a mobile application operated from Thiruvananthapuram, Kerala, India. We provide a platform for booking grooming and beauty services. For privacy-related matters, contact us at privacy@snippyseat.in.
| Data Type | What We Collect | Who It Applies To |
|---|---|---|
| Phone Number | Indian mobile number for OTP-based login | All users |
| Email Address | Google account email if using Google Sign-In | All users |
| Full Name | Name provided during profile setup | All users |
| Profile Photo | Optional avatar uploaded by user | All users |
| GST Number | For shop-based seller verification | Shop sellers only |
| Aadhaar Card | Front, back, and selfie for identity verification | Home-service sellers only |
| Shop Photos | Minimum 2 photos of the salon premises | Shop sellers only |
| Bank Details | For processing seller payouts | Sellers only |
We do not store your full payment card details. Payments are processed by a third-party payment gateway (Razorpay). We only receive a transaction reference ID and payment status. Please review Razorpay's privacy policy for details on how they handle payment data.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and authentication | Phone, email, name | Contract performance |
| Processing and managing bookings | Name, phone, location, booking details | Contract performance |
| Sending appointment reminders and notifications | FCM token, phone, email | Legitimate interest / Consent |
| Seller identity verification | GST number, Aadhaar, shop photos | Legal obligation / Contract |
| Processing payments and refunds | Transaction data | Contract performance |
| Showing nearby salons | GPS location | Consent |
| Customer support | Account info, booking history | Legitimate interest |
| Fraud prevention and safety | Device info, usage patterns | Legitimate interest |
| App improvement and analytics | Anonymised usage data | Legitimate interest |
| Compliance with legal obligations | As required | Legal obligation |
We do not sell your personal data. We share information only in the following circumstances:
When you book an appointment, we share your name, phone number, and booking details with the relevant salon or stylist to enable them to prepare for your appointment.
When a user books at your salon, their name, contact number, selected services, and appointment time are shared with you as the seller.
We use the following third-party services that may process your data:
All service providers are bound by data processing agreements and are not permitted to use your data for their own purposes.
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Snippy Seat, our users, or others.
Aadhaar information collected from home-service sellers is used solely for identity verification purposes as required by our seller safety policy. Aadhaar data is:
We comply with the Aadhaar (Targeted Delivery of Financial and Other Subsidies, Benefits and Services) Act, 2016 and do not store biometric data.
We request access to your device's precise location to show you nearby salons and calculate travel fees for home service bookings. Location is accessed only when:
We do not track your location in the background. You can revoke location permission at any time in your device settings, though this will limit functionality.
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 2 years after closure |
| Booking history | 5 years (for tax and legal compliance) |
| Payment records | 7 years (as required by Indian tax law) |
| Seller verification documents | Duration of seller account + 1 year |
| Location data | Not stored beyond session |
| Push notification tokens | Until account deletion or token refresh |
| Support communications | 3 years |
We implement industry-standard security measures to protect your personal data, including:
Despite our efforts, no security system is impenetrable. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
Under applicable Indian law (IT Act 2000 and IT Rules 2011) and international best practices, you have the right to:
To exercise these rights, contact us at privacy@snippyseat.in. We will respond within 30 days.
Snippy Seat can be used by children above the age of 13 years and we do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete such information promptly.
With your permission, we send push notifications for:
You can disable notifications at any time in your device settings or within the App's notification preferences.
The App may contain links to third-party websites or services. We are not responsible for the privacy practices of third parties. We encourage you to review the privacy policies of any third-party services you use.
We may update this Privacy Policy from time to time. We will notify you of material changes through the App or by email. Your continued use of the App after changes are posted constitutes your acceptance of the revised policy. The "Last updated" date at the top of this page indicates when this policy was last revised.
For any questions, concerns, or requests regarding this Privacy Policy or your personal data:
We aim to respond to all privacy-related inquiries within 30 business days.